Terms and Conditions

This Agreement governs the usage of this website, which is owned and operated by Celestial Buddies LLC. Please read it over carefully, as by using the Celestial Buddies™ website, you agree to all of its terms and conditions.

WEBSITE INFORMATION
The Celestial Buddies™ Website: www.celestialbuddies.com and all its content, images and plush characters (except those items in the public domain) are owned by Celestial Buddies LLC and may be protected by patent, trademark and copyright laws. No image may be used or reproduced without advance written permission from Celestial Buddies LLC, except that it is permissible to reproduce, distribute, display or transmit a small portion of the materials solely for personal and noncommercial purposes related to the purchase of products from this Website. If you do so, however, you must also include all trademark, copyright and other proprietary rights in the same form in which such notices appear on the Website. Except for the use noted above, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in selling, or exploit in any way, in whole or in part, any of the images or products appearing on this website. Any unauthorized use of the Website, Images, Trademarks, and other intellectual property of Celestial Buddies LLC may result in an action for infringement.
Celestial Buddies™ reserves the right to modify and change these Terms and Conditions at any time, with such changes and modifications to be effective on the date on which they are posted. You are therefore advised to review the Terms and Conditions each time you visit the Website.
 
PRODUCT INFORMATION
The products we sell on this site are available while supplies last. We will notify you as soon as possible if we run out of stock. Prices are quoted in U.S. Dollars. They are valid and effective only in the United States at the time of posting and may be subject to change. We take great care and effort to make sure the product pictures on the Website are as accurate as possible, but we cannot guarantee your monitor’s ability to display the product accurately.
 
SHIPPING INFORMATION 
We accept orders every day of the week, and we ship every day from Monday through Friday, except holidays, normally within one business day of receipt of your order.  We ask that you please plan in advance if you need your item by a certain date.  For retail orders with the United States, we ship via USPS priority mail, which normally takes 2-3 business days for delivery. For retail orders from outside the United States, we ship via USPS First Class International, which normally takes 5-10 days.  Shipping and handling charges are calculated based on your postal code and the number of items you order, and are automatically calculated when you place your order.  For bulk orders and some international orders, if postage is not automatically calculated, please email us at celestialbuddiesllc@gmail.com, and we will promptly provide a quote. 

Wholesale orders are shipped via UPS.  Inquire for more information.

SALES TAX
We must charge Sales Tax at the rate of 6.35% on all retail purchases shipped to the State of Connecticut. Sales Tax will be calculated on the price of the item before shipping charges are added.
 
RETURNS AND EXCHANGES
We will handle requests for returns and exchanges on an individual basis. If you are not happy with your order, or you find that the product is defective, please contact Celestial Buddies immediately (celestialbuddiesllc@gmail.com) and in no event later than seven business days from the date of delivery to discuss.  Any unauthorized returns not in keeping with this policy will not be accepted.

Merchandise damaged during manufacture or shipment will be replaced once we have received the defective item. Returns/exchanges are only accepted on unused and or unopened items in the original packaging with all tags intact. If the item is returned opened or un-sellable, refunds and or exchanges will not be granted.

Buyers are responsible for return/exchange shipping costs. If a refund is granted, we will refund the buyer the product listed price. A product may be exchanged for a different item, but if an item of greater value is chosen, buyer will be responsible for the difference. If a lesser item is purchased, buyer will be refunded the difference.